Service and Support.

For Account or Customer Service:

Our Account and Customer Service Representatives can be reached during normal business hours via our toll-free or international numbers, above. After hours, your message can be left on our voicemail system and your call will be returned on the next business day.

For Ordering:

Please refer to our Dealer listing or call 800-656-4400. Acculab sells through authorized distributors only.

For Product Returns:

A Returned Goods Authorization (RGA) number must first be obtained before returning products to Acculab. Our toll-free and international fax numbers can be used to obtain an RGA number. Please supply the model number, serial number and reason for the return, along with your name, address and phone/fax numbers, and a Customer Service Representative will confirm your RGA# by fax or phone. After hours, you can leave your request for an RGA number in our voicemail system.

Send Us E-mail:

We also can be contacted via e-mail at acculabscales@acculab.com. E-mail replies are usually processed within 48 hours from the day the e-mail was received.

Product Warranty Policy.

ACCULAB Limited Warranty
Effective Date: January 1, 2006
Standard Terms & Conditions

Models: ALC, AL, VA, SVI, & VIC series.

ACCULAB warrants the product series “ALC”, “AL”, “VA”, “SVI”, & “VIC” against defects in material and workmanship to the original consumer purchaser for a period of twenty four (24) months or a maximum of thirty (30) months from date of sale to Authorized ACCULAB Distributor. The warranty includes parts, labor and return shipping charges to customer (ground freight).

This specific warranty shall not apply to any product damaged due to accident, misuse, abuse, lightning strike, power surges, improper packaging for shipment to ACCULAB, or service/modification by anyone other than an authorized ACCULAB Technician.

The purchaser’s sole remedy, ACCULAB and its suppliers sole liability are set forth herein. In no event shall ACCULAB or its suppliers be liable for any damages, incidental or consequential, expenses, lost profits, lost savings, or any other claims due to the use or inability to use the product/s. ACCULAB shall limit its obligations under warranty to a time not to exceed the original product warranty period set forth herein. This warranty gives you specific legal rights and you may have other rights, which may be different from state to state.

In the event that service is required, the Customer/Distributor should call ACCULAB (800-656-4400, extension 8342 for proper return authorization. The product must be delivered to ACCULAB, Service Division 6542 Fig Street, Arvada, Co 80004 within the warranty period, freight charges prepaid. Acculab will repair or replace at our discretion the product to be serviced. The customer is responsible for product removal, installation and proper packing in order to prevent damage while shipping to ACCULAB Service facility.

This limited warranty supersedes all other warranties pertaining to the ACCULAB products, whether expressed or implied. Claims may be made by calling; 800-656-4400/631-254-4299, by fax 800-356-0338/631-253-5472, or in writing to:

ACCULAB
Attn: Robert J. Lenzer
131 Heartland Blvd
Edgewood, NY 11717

Models/Series: ECON & Pocket Pro series.

ACCULAB warrants the product EC-211, EC-411, EC-2100, EC-4100, PP-201, PP-401, PP-62 against defects in material and workmanship to the original consumer for a period of twelve (12) months or a maximum of fifteen (15) months from date of sale to authorized ACCULAB distributor. The warranty includes parts, labor and return shipping charges to customer (ground freight).

This specific warranty shall not apply to any product damaged due to accident, misuse, abuse, lightning strike, power surges, improper packaging for shipment to ACCULAB, or service/modification by anyone other than an authorized ACCULAB Technician.

The purchaser’s sole remedy, ACCULAB and its supplier’s sole liability are set forth herein. In no event shall ACCULAB or its suppliers be liable for any damages, incidental or consequential, expenses, lost profits, lost savings, or any other claims due to the use or inability to use the product/s. ACCULAB shall limit its obligations under warranty to a time not to exceed the original product warranty period set forth herein. This warranty gives you specific legal rights and you may have other rights, which may be different from state to state.

In the event that service is required, the Customer/Distributor should call ACCULAB (800-656-4400, extension 8342 for proper return authorization. The product must be delivered to ACCULAB, Service Division 6542 Fig Street, Arvada, Co 80004 within the warranty period, freight charges prepaid. Acculab will repair or replace at our discretion the product to be serviced. The customer is responsible for product removal, installation and proper packing in order to prevent damage while shipping to ACCULAB Service facility.

This limited warranty supersedes all other warranties pertaining to the ACCULAB products, whether expressed or implied. Claims may be made by calling 800-656-4400/631-254-4299, by fax 800-356-0338/631-253-5472, or in writing to:

ACCULAB
Attn: Robert J. Lenzer
131 Heartland Blvd
Edgewood, NY 11717